Service

IT Helpdesk Solutions

Proactive, human IT support for homes, small businesses and SMEs.

• Remote and onsite support, tailored to your environment
• Clear, UK-based communication with no jargon
• Monitoring and maintenance to prevent issues before they appear
• Flexible support options – from pay-as-you-go to fully managed

Every Tekknows engagement starts with a conversation. We’ll review your current environment, understand how you work and live, and propose a solution that balances performance, resilience and simplicity.

Ask us how we can help

Our IT helpdesk service is designed for households, micro-businesses and SMEs that cannot justify a full-time IT department but still expect enterprise-grade reliability. We look after day-to-day issues, device onboarding, user accounts, backups and updates so you can focus on running your home or business.

Because Tekknows also provides networking, security and smart home services, we can see the bigger picture. When you log a ticket, we are already familiar with your environment, which means faster resolutions and fewer repeat issues.

Frequently asked questions

Do you support both home users and businesses?

Yes. We work with home offices, families, sole traders and SMEs. The level of service and response time is tailored to the size and criticality of your environment.

Can you work with our existing IT provider?

In many cases we can. We are happy to provide complementary services such as on-site support, smart home integration or networking while your existing provider focuses on other areas.

How do I raise a support ticket?

You can use the Tekknows Helpdesk portal, email our support address or call us directly. We will log the ticket and keep you updated through to resolution.

For a complete solution, we can combine IT helpdesk with networking and WiFi and managed internet supply so that support, connectivity and infrastructure are aligned.