Legal

Privacy Policy

This Privacy Policy explains how Tekknows Solutions Limited (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website, contact us or use our services.

1. Who we are

Tekknows Solutions Limited is the data controller responsible for your personal data.

• Company name: Tekknows Solutions Limited
• Company registration number: 15183165
• Registered address: 57 Finch Lane, Bushey, Hertfordshire, WD23 3AJ
• Email (general): info@tekknows.com
• Helpdesk: helpdesk@tekknows.com
• Telephone: +44 (0) 204 512 7800

2. Personal data we collect

We may collect and process the following categories of personal data:

• Contact details: name, email address, phone number, address, company name.
• Service information: project details, site information, networking, CCTV and smart home configuration data needed to deliver and support services.
• Helpdesk data: support requests, tickets, logs and correspondence with our team.
• Usage data: IP address, browser type, device information, pages visited and interaction with our website.
• Billing and transactional data: records relating to quotes, invoices and payments.

3. How we use your data

We use personal data to:

• Provide and manage our services, including IT helpdesk, networking, internet, CCTV, smart home and access control solutions.
• Respond to enquiries and provide customer support.
• Schedule visits, installations and maintenance.
• Administer our website, monitor performance and improve user experience.
• Maintain internal records and comply with legal and regulatory obligations.

We only process your data where we have a lawful basis under UK GDPR, which may include: performance of a contract, compliance with a legal obligation, legitimate interests, or your consent.

4. Sharing your personal data

We may share your personal data with:

• Our employees and technicians who need the information to deliver services.
• Carefully selected service partners, such as vendors and platforms used for CCTV, access control, networking, smart home systems and helpdesk/CRM tools.
• Professional advisers, such as accountants or legal advisors, where necessary.
• Authorities or regulators where required by law.

We do not sell your personal data to third parties.

5. International transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections, to keep your data secure.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or to comply with legal, accounting or reporting requirements. Typical retention periods include:

• General enquiries: up to 12 months.
• Contracts, projects and support records: up to 6 years from the end of the relationship.
• System configuration and technical records: while you remain a customer and for a reasonable period afterwards, unless you request deletion.

7. Your rights

Under UK data protection law, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where there is no legal basis for us to continue processing it.
• Object to or request restriction of processing in certain circumstances.
• Request transfer of your data to another organisation (data portability).
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@tekknows.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.

8. Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure networks and access controls.
• Encryption where appropriate.
• Regular software updates and security patches.
• Limited access to personal data on a need-to-know basis.

9. Third-party websites

Our website may contain links to third-party sites and services. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated “Last updated” date.